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| Here are some frequently asked questions and general information about the Nick Hotel. If there is something else we can answer for you, please call us at 866-462-6425. We look forward to seeing you and your family soon! |
- Hotel Services
- Security
- Entertainment & Recreation
- Transportation
- Pool Complexes
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| HOTEL SERVICES |
What time is check-in and checkout? |
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Room check-in begins at 4 p.m. or as your room becomes available. On your day of departure, checkout time is 11 a.m. |
| Can I get a late checkout? |
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Late checkout is based on occupancy and availability at the time of the request. For check-out times after 12 p.m., additional charges may apply. |
| When is the best time of year to visit? |
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For the best deals, we recommend you visit Sunday - Thursday during the months of September - February. Sign up to receive e-mail updates and special offers by clicking here. |
| Do you have an ATM? |
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Yes, please see a Guest Services team member for location upon arrival. |
| Can I bring my pet? |
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Unfortunately, for the health and comfort of all of our guests, we do not allow any pets (with the exception of service animals). |
| Do you provide babysitting? |
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We do not provide babysitting services. |
| Non-smoking suites? |
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All of our suites are non-smoking. We are a family resort and strictly adhere to this policy; however, we offer designated outdoor smoking areas. |
| Can I bring along my own DVD Player to hook up in my suite? |
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We provide Playstation 2 game systems in all KidSuites®. You can play DVDs on this game system. Game rentals are available for a nominal fee in the Arcade. |
| Do you have a business center? |
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The business center is located near the lobby. Free high-speed Internet access is available in your suite and Wi-Fi is available in the Mall area. |
| Do I have access to a fitness room? |
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Our fitness facility is open to our guests 8 a.m. - 8:30 p.m., 7 days a week. All guests can utilize our state-of-the-art equipment. Towels are provided. |
| Do I have access to a laundry room? |
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The guest laundry room is open 24 hours a day, 7 days a week. There are three locations on property to make it accessible for all guests. |
| How big are your in-room refrigerators? |
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The one- and three-bedroom suites each have a full-size refrigerator, while each two-bedroom suite comes equipped with a mini-refrigerator. |
| What is the resort fee? |
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A resort fee of $25 USD per night, not included in rate, will be charged, which includes scheduled bus transportation to four Disney Theme Parks, poolside entertainment, water park features, and unlimited local phone calls. |
| How does the Kids Eat Free Program work? |
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The Kids Eat Free Program is available for kids age 5 and under in certain food locations, when accompanied by an adult family member. This offer is available for up to four kids per dining family, but is not offered with room service. Guests age 6 to 12 may dine from select Kid’s Menus and receive special kids pricing, while those ages 13 and over will choose from the adult menu. For more information about dining options, visit our Eat Page. |
| SECURITY |
| Why do guests have to wear wristbands? |
To ensure the facilities are reserved for the exclusive use of our paying guests, we have installed security gates at all entrances and require all guests over the age of 4 to wear wristbands at all times. Visitors are not allowed on property. Only registered guests may use the amenities of the resort.
If you wish to tour the property, please contact a Guest Services team member to schedule an appointment. |
| ENTERTAINMENT & RECREATION |
| Can we reserve seating for the Studio Nick shows? |
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Yes, advanced reservations for shows are required. Once you have checked into the hotel, you can reserve your tickets in advance for our nightly, live interactive stage shows in Studio Nick. Tickets and show times are available at the Guest Services desk in the Mall. |
| Does the hotel do anything special for birthdays? |
Coming to the Nick Hotel is a birthday celebration! Upon check-in, every birthday kid receives a Nick Hotel Birthday pin to wear during their stay. Birthday kids will be acknowledged with a special Birthday song while dining at Nicktoons Cafe, while attending Nick Studio shows, and by our employees throughout the resort.
Birthday Blowout packages are available. For more information, visit our Birthday PartyPage. |
| Where can I purchase discounted tickets to theme parks? |
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Discounted tickets for Sea World, Wet-n-Wild, Universal Studios, Islands of Adventures, and other promotional events within the parks are available at our Destination Universal desk, located in our Nick Stuff store in the Mall. |
| Can we meet the Nickelodeon characters? |
There are many opportunities to see your favorite Nickelodeon Character while visiting us. You can always find them at our daily Character Breakfast, strolling through
the mall, or guests can schedule a private meet and greet. To reserve seats at
Character Breakfast, visit Guest Services during your stay. Reservations are required
and can only be made while staying on property. Charges apply. |
| TRANSPORTATION |
| Can you provide directions to the hotel? |
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Please see Maps, Transportation, & Directions. |
| Does the hotel provide transportation? |
Guests enjoy shuttle service to/from Universal Orlando, Islands of Adventure, SeaWorld, Wet ‘n' Wild, and the four Disney Theme parks, provided by Fleetwood Limousine, Inc. Reservations are required one day in advance. Reservations for Wheelchair passengers must be made no later than 24 hours in advance and must match regular shuttle departure and returns. Call (407) 467-1132 for Wheelchair Non-Transferable Reservations. Click here for more information.
For more transportation options, please visit our preferred transportation service, Associated Transportation, or call 800-392-7759. |
| Is there parking available at the hotel? |
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Yes, parking is free for all of our guests staying at the resort.
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| POOL COMPLEXES |
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Please note: The Lagoon pool and its seven awesome slides, flumes, and 400-gallon dump tank are open seven days a week. Don't miss the mass sliming at 4:45pm daily. Effective Tuesday, September 2, 2008 the Oasis Pool will be closed Monday – Thursday. Join us for the slime of your life! |
| Do the pools and slides close for inclement weather? |
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In order to continue our commitment to your family’s safety while on property, it is our policy to close certain pool areas during inclement weather. When the outside temperature is below 50 degrees, all slides and wet interactive areas are closed. The pool areas are closed when lightning is in the area and reopened as soon as weather permits. |
| What are the normal operating hours of the pools and water slides? * |
Lagoon Pool
- 9am - 9:30pm Sunday - Thursday
- 9am - 11pm Friday
- 9am - 11pm Saturday
Lagoon Slides
- 9am - 9pm Sunday - Thursday
- 9am - 9pm Friday
- 9am - 9pm Saturday
Oasis Pool
- CLOSED Monday - Thursday
- 4pm - 11pm Friday
- 9am - 11pm Saturday
- 9am - 4pm Sunday
Oasis Slides
- CLOSED Monday - Thursday
- 4pm - 9pm Friday
- 9am - 9pm Saturday
- 9am - 4pm Sunday
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* Hours are subject to change
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| Are there minimum height requirements to use the slides? |
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Yes. All slides that do not enter the pool have a minimum height requirement of 40". Our two Oasis pool slides have a minimum height requirement of 48" due to the entry-depth of the water. Guests between 40" and 48" are permitted to go down the slides while wearing an approved life jacket.
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| Is there a policy regarding swim pants? |
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Yes. All children under 4 years of age must wear protective swim pants while in our pools. Please do your part in ensuring that the pool remains open and safe for everyone to enjoy. Our goal is to provide a fun and safe atmosphere for everyone at our resort.
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| Is there a whirlpool? |
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Yes. Whirlpools are located at the Lagoon and Oasis pools. Children under the age of 12 are not permitted in the whirlpools due to health and safety risks.
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| Should I bring towels? |
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We provide complimentary pool towels during your stay.
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| Can other people use the pools? |
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Our pools are exclusively reserved for Nick Hotel guests.
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| Can I bring a cooler or tote bag with food into the pool area? |
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We are unable to allow coolers or carry-in food into the pool area for safety and health code reasons. However, our Oasis and Lagoon Bar & Shop is conveniently located within our pool areas and provides a variety of food and beverage items for you to purchase.
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| What is the age requirement for children to be in the pool area by themselves? |
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We do recommend that all children are accompanied by a parent or guardian. However, children who are 12 years of age or older may be in the pool areas by themselves.
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| Are lifejackets permitted? |
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Lifejackets are provided for your safety.
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